Frequently Asked Questions

General Questions

Yes, our products are shipped from Toronto, Ontario.

Our devices are classified as hearing aids in most other countries including the United States. In Canada we offer our products as highly sophisticated Personal Sound Amplifiers.

It is always good to have your hearing tested before buying any hearing device, however it is not necessary. Our devices come preprogrammed to suit the most common form of hearing trouble and can be adjusted by the user to suit their personal needs.

No we do not. We will provide you with all the information that you need to submit your claim to your insurance provide to receive pre-approval and/or reimbursement.

Our products include the exact same components as a hearing aid including the same microphones, receivers and processing chips. The difference is really related to Health Canada licencing rules that are not related to the quality or effectiveness of these devices.

Our Melody, Rhapsody and Symphony devices are pre-programmed with three different programs to meet the needs of over 85% of people. Clients select the program that best meets their needs and can adjust the volume to suit their preferences in different situations. Our Harmony BT is a self calibrating device that will programs itself based upon the results a hearing check included in the smartphone app.

All of our products come pre-programmed with three or four programs that will suit the needs of over 85% of people. This is because while every person’s hearing needs are a little different, they generally fit into one of three categories. They have a flat hearing loss, a sloping hearing loss or a reverse sloping hearing loss. All of our devices offer a program to suit each of these situations. In additional, all of our devices allow the user to control the volume output to suit their own needs and tastes in any situation.

We collect your height and ender information when you place your order. This allows us to select the proper length tube and domes size to fit 80% of our clients. We also provide the supplies and instructions for you to change tubes and domes if you need to make adjustments to suit your ear size. It is really quite simple.

Our Symphony and Harmony devices have rechargeable batteries so there is never a need to change batteries. Our Melody and Rhapsody devices use standard hearing aid batteries. With a little practice and using the tools provided most people are able to change batteries as needed with little trouble.

We normally ship all orders from our Toronto office within 48 hours of receiving your order. Shipping times can vary from a few days for locations in Southern Ontario to a week for most parts of the country. Delivery to very remote locations or during busy season can take up 10 days. You will receive an e-mail when your order has been shipped and will be able to track your delivery on the Canada Post website.

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it earlier to remove.

We recommend leaving your devices in the dehumidifier over night at least two times per week. You should also place your devices into the jar over night any time your devices are exposed to moisture.

No, all of our products are delivered by Canada Post courier service. Our support is provided by telephone, e-mail or video conferences.

This noise is called feedback and is caused by sounds that leave you ear and are picked up by the microphone on your device. Here are the things you should check if your device is causing a whistling noise. 1. Make sure your dome provides a tight fit with your ear, sealing your ear canal. 2. Check your ears for wax 3. Reduce the volume slightly on your device to see if the feedback stops 4. Change the tubing and dome. A cracked tubing or dome may allow sound to escape 5. Ensure your device is fully inserted into your ear canal. Sometimes chewing or talking or removing a hat or mask can cause the device to become dislodged 6. If none of these items eliminates the whistling sound contact Online Hearing Canada.

We accept Visa, Mastercard, Debit payment and Paypal. We can also accept payment by cheque, however orders paid by cheque will only be shipped after the cheque has cleared our bank account. This can take up to 7 days.

We offer unlimited telephone support and can often resolve any problems clients experience with a telephone appointment. If the devices still don’t meet your expectations you may return them for a full refund.

We would not normally recommend any of our products if you scored higher than 31 on the online hearing check.

Our products are assembled in China using key components like microphones, receivers and processing chips manufactured by Canadian and American companies.

All of our products offer a similar level of maximum amplification in the 30 to 35 dB range.

We preselect the tubing and dome size most likely to fit you based upon this information. By using your height and gender, we are able to select the proper combination of tubing and dome size to suit over 80% of our clients. If the size we select is not a proper fit, the user may use one of the size tubings and domes provided to obtain their best physical fit.

We provide a dehumidifier to make sure your deices last as long as possible. Like any hearing aid our devices are small electronic devices that are exposed daily to moisture through perspiration, humidity in the air, rain and snow. Like any electronic device moisture can cause damage to our devices. Regular use of the dehumidifier reduces the risk of damage that this moisture can cause to your instruments.

One of the accepted treatments for tinnitus is the use of hearing aids to amplify the sounds that you would like to hear. Many people with tinnitus find that using hearing aids reduces the ringing or buzzing sensation. As a result any of our devices could help your tinnitus. In addition our Symphony and Rhapsody models offer a tinnitus program that can used as Sound Therapy. User will turn switch to the Tinnitus program for one to two hours every day. Over time this can cause the ringing sensation to diminish over time.

Our devices are not registered with the province, WSIB or DVA and as a result do not qualify for those funding programs.

Every insurance plan is unique so it is impossible to answer that question. In our experience some plans will cover our devices. Other will not. We are happy to provide you with an invoice that you can send to your insurance company for pre-approval.

Our devices are not registered with the province, WSIB or DVA and as a result do not qualify for those funding programs.

Product-Specific Questions

Melody

Category: Melody

Melody is provided with 4 pre-selected programs. These programs are designed to suit the most common hearing needs and will meet the needs of 80% of people with hearing trouble.

Category: Melody

Melody has a volume control dial. Select the volume setting from the lowest at setting 1 to the highest at setting 2 to meet your needs and preferences in any situation. The volume dial is visible and easy to control on the back of the device.

Category: Melody

The program control button is on the back of the device. Push and release the button to change from one program to the next. Each time you push the button you will bear 1 to 4 beeps telling your which program you have selected.

Category: Melody

There is no on / off switch. Instead to turn the device off, simply open the battery door slightly. To turn the device on again, close the battery door, making sure it clicks into the closed position.

Category: Melody

Under normal conditions your battery will last for 5 to 7 days. It is important when inserting a new battery that you allow the battery to sit for 3 to 5 minutes after removing the tab and before inserting it into the battery. This is because he batteries are air activated and this 3 to 5 minute delay will maximize battery life.

Category: Melody

We recommend that you change the domes every three months and the tubings every 6 months. If you do not clean your devices on a daily basis we recommend that you shorten these intervals.

Category: Melody

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it easier to remove.

Category: Melody

Melody is not intended for people with a severe or profound hearing loss. It is recommended only for people with mild to moderate hearing needs.

Category: Melody

Melody comes pre-programmed with four different settings for different hearing needs. Program 1 amplifies all frequencies from low pitch to high pitch. Program 2 amplifies just lower frequencies. Programs 3 provides mild amplification of high frequencies. Program 4 provides maximum amplification of high frequencies.

Category: Melody

Melody uses as standard size 13 hearing aid battery.

Category: Melody

A standard size 13 hearing aid battery.

Harmony

Category: Harmony

Yes, only using a smart phone can your program the device and set your volume levels. If you do not have a smartphone I recommend considering our Melody device.

Category: Harmony

No it does not. Instead we recommend holding your telephone receiver above your ear so that sounds are best captured by the Harmony microphone.

Category: Harmony

No the Harmony Bluetooth connection is strictly for the control of your Harmony devices using the Soundwear Smartphone app. You can not listen to music or telephone calls using the bluetooth connection.

Category: Harmony

Harmony is a self calibrating device that will programs itself to suit your needs based upon a hearing check included in the smartphone app.

Category: Harmony

It tales around 3 hours for the battery to fully charge and the battery will last for 16 to 20 hours depending upon usage. This means you will get a full day of use from each charge.

Category: Harmony

The battery is rated for over 1,000 charges. Under regular use this means it will last for over 3 years before it begins to diminish in power.

Category: Harmony

We recommend that you change the domes every three months and the tubing every 6 months. If you do not clean your devices on a daily basis we recommend that you shorten these intervals.

Category: Harmony

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it easier to remove

Category: Harmony

Harmony is not intended for people with a severe or profound hearing loss. It is recommended only for people with mild to moderate hearing needs.

Category: Harmony

Harmony is not intended for people with a severe or profound hearing loss. It is recommended only for people with mild to moderate hearing needs.

Category: Harmony

Check to make sure your devices are properly inserted in the charging station and that the charging station is plugged in. The green light on the charging station will indicate it has power. When properly inserted the blue indicator indicator light on each device will light up. When the device is fully charged the blue light will turn green. Under normal use this charge will last for approximately 16 hours of use. Heavy use of controls and high volumes may reduce this working time.

Category: Harmony

Yes Harmony is self calibrating and will program itself to suit your hearing needs.

Category: Harmony

Harmony is intended for people with mild to moderate hearing needs. It is not intended for people with a severe hearing loss. If you are not sure you can try Harmony for 30 days risk free. Simply place your order. If you are not satisfied you can return them for a full refund.

Symphony Charge

Category: Symphony

Melody is provided with 4 pre-selected programs. These programs are designed to suit the most common hearing needs and will meet the needs of 80% of people with hearing trouble.

Category: Symphony

Your device should feel securely fit into the ear canal. If it is not fully inserted you may experience a whistling sound. You may have someone examine your ear and compare the appearance to the photos on our website. When properly inserted the device will fit entirely into your outer ear.

Category: Symphony

Each device is stamped with either and L for left or R for right. In addition, the colour of the stamp is Blue for your left ear and Red for your right ear.

Category: Symphony

Press and release the Program button. This will cause the device to cycle through the 8 volume levels from highest volume to lowest and then cycling back to highest.

Category: Symphony

Press and hold the program button for 2 seconds until you hear 1 to 4 beeps. The number of beeps will indicate the program selected.

Category: Symphony

Symphony does not have an on off button. The device will automatically turn off when placed in the charging station. You may also put the device into Sleep mode which dramatically reduce battery drain by pressing and holding the program button for 5 seconds. To activate the device from sleep mode, press and hold the program button again for 5 seconds.

Category: Symphony

It will take approximately 4 hours to charge your Symphony devices fully. A full charge will last up to 20 hours of regular use.

Category: Symphony

The battery is rated for 1,000 charges. This means that you can charge the battery 1,000 times with no reduction in the battery’s capacity. After 1,000 charges you can expect the battery capacity to slowly diminish over time. 1,000 charges represents 3 to 4 years of use for most people.

Category: Symphony

We recommend changing domes every three month to ensure optimal performance of your device. It is important to clean your device and domes ever day. To maximize the life of the domes and the instrument itself.

Category: Symphony

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it easier to remove.

Category: Symphony

Symphony is not intended for people with a severe or profound hearing loss. It is recommended only for people with mild to moderate hearing needs.

Category: Symphony

Check to make sure your device is properly inserted in the charging station. When properly inserted the red indicator light will turn on. This light will turn off when the device is fully charged. Under normal use this charge will last for approximately 16 hours of use. Heavy use of controls and high volumes may reduce this working time.

Category: Symphony

Sleep mode allows the device to stop operating while not in the charging station. You can use this if you want to stop hearing amplified sounds or if you want to temporarily remove the device during the day. To enter sleep mode hold the program button for 5 seconds. To activate the device from sleep mode, press and hold the program button again for 5 seconds.

Category: Symphony

Symphony comes pre-programmed with four different settings for different hearing needs. Program 1 amplifies all frequencies from low pitch to high pitch. Program 2 amplifies just lower frequencies. Programs 3 provides amplification of high frequencies. Program 4 provides tinnitus sound therapy using white noise.