Frequently Asked Questions

General Questions

Category: General

Yes, our products are shipped from Toronto, Ontario.

Our Melody and Harmony BT devices include many of the same internal components as hearing aids from the large manufacturers including microphones, receivers, and processing chips, however they are best described as highly sophisticated personal sound amplifiers.

To ensure that you are satisfied with our Melody and Harmony BT products, we offer a 30-Day Trial Period and if you are not satisfied for any reason you can simply return your purchase for a full refund.

Category: General

While our devices are easily programmable by the user, it is always a good idea to have your hearing tested if you have concerns about your hearing ability.

Category: General

No we do not. We will provide you with all the information that you need to submit your claim to your insurance provide to receive pre-approval and/or reimbursement.

Category: General

Our Melody devices are pre-programmed with four different frequency amplification programs.  Clients select the program that best meets their needs in different situations and can adjust the volume to suit their preferences.  Our Harmony BT is a self-calibrating device that will program itself based upon the results of a hearing check included in the smartphone app. Harmony also allows the user to set the volume to their personal preferences.

Category: General

We collect your height and ender information when you place your order. This allows us to select the proper length tube and domes size to fit 80% of our clients. We also provide the supplies and instructions for you to change tubes and domes if you need to make adjustments to suit your ear size. It is really quite simple.

Category: General

Our Harmony devices have rechargeable batteries so there is never a need to change batteries. Our Melody devices use standard hearing aid batteries. With a little practice and using the tools provided most people are able to change batteries as needed with little trouble.

Category: General

We normally ship all orders from our Toronto office within 48 hours of receiving your order. Shipping times can vary from a few days for locations in Southern Ontario to a week for most parts of the country. Delivery to very remote locations or during busy season can take up 10 days. You will receive an e-mail when your order has been shipped and will be able to track your delivery on the Canada Post website.

Categories: General, Harmony, Melody

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it earlier to remove.

Category: General

We recommend leaving your devices in the dehumidifier over night at least two times per week. You should also place your devices into the jar over night any time your devices are exposed to moisture.

Category: General

No, all of our products are delivered by Canada Post courier service. Our support is provided by telephone, e-mail or video conferences.

Category: General

This noise is called feedback and is caused by sounds that leave you ear and are picked up by the microphone on your device. Here are the things you should check if your device is causing a whistling noise. 1. Make sure your dome provides a tight fit with your ear, sealing your ear canal. 2. Check your ears for wax 3. Reduce the volume slightly on your device to see if the feedback stops 4. Change the tubing and dome. A cracked tubing or dome may allow sound to escape 5. Ensure your device is fully inserted into your ear canal. Sometimes chewing or talking or removing a hat or mask can cause the device to become dislodged 6. If none of these items eliminates the whistling sound contact Online Hearing Canada.

Category: General

We accept Visa, Mastercard, Debit payment and Paypal. We can also accept payment by cheque, however orders paid by cheque will only be shipped after the cheque has cleared our bank account. This can take up to 7 days.

Category: General

We offer unlimited telephone support and can often resolve any problems clients experience with a telephone appointment. If the devices still don’t meet your expectations you may return them for a full refund. See full details of our 30‑Day Trial Period and Return Policy.

Category: General

Our products are assembled in China using key components like microphones, receivers and processing chips manufactured by Canadian and American companies.

Category: General

All of our products offer a similar level of maximum amplification.

Category: General

We preselect the tubing and dome size most likely to fit you based upon this information. By using your height and gender, we are able to select the proper combination of tubing and dome size to suit over 80% of our clients. If the size we select is not a proper fit, the user may use one of the size tubings and domes provided to obtain their best physical fit.

Category: General

We provide a dehumidifier to make sure your devices last as long as possible. Our products are small electronic devices that are exposed daily to moisture through perspiration, humidity in the air, rain and snow. Like any electronic device moisture can cause damage to our devices. Regular use of the dehumidifier reduces the risk of damage that this moisture can cause to your instruments.

Category: General

One of the accepted treatments for tinnitus is the use of amplification to reduce the awareness of buzzing or whistling sounds. As a result, any of our devices could help your tinnitus.

Category: General

Our devices are not registered with the province, WSIB or DVA and as a result do not qualify for those funding programs.

Category: General

Every insurance plan is unique so it is impossible to answer that question. In our experience some plans will cover our devices. Other will not. We are happy to provide you with an invoice that you can send to your insurance company for pre-approval.

Category: General

Our devices are not registered with the province, WSIB or DVA and as a result do not qualify for those funding programs.

Product-Specific Questions

Melody

Category: Melody

Melody is provided with 4 pre-selected programs to amplify all sound frequencies or just high or low sound frequencies. You may also set the overall volume to meet your preferences.

Category: Melody

Melody has a volume control dial. Select the volume setting from the lowest at setting 1 to the highest at setting 2 to meet your needs and preferences in any situation. The volume dial is visible and easy to control on the back of the device.

Category: Melody

The program control button is on the back of the device. Push and release the button to change from one program to the next. Each time you push the button you will bear 1 to 4 beeps telling your which program you have selected.

Category: Melody

There is no on / off switch. Instead to turn the device off, simply open the battery door slightly. To turn the device on again, close the battery door, making sure it clicks into the closed position.

Category: Melody

Under normal conditions your battery will last for 5 to 7 days. It is important when inserting a new battery that you allow the battery to sit for 3 to 5 minutes after removing the tab and before inserting it into the battery. This is because the batteries are air activated and this 3 to 5 minute delay will maximize battery life.

Categories: Harmony, Melody

We recommend that you change the domes every three months and the tubings every 6 months. If you do not clean your devices on a daily basis we recommend that you shorten these intervals.

Categories: General, Harmony, Melody

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it earlier to remove.

Category: Melody

Melody is not intended for people who have been diagnosed with a severe or profound hearing loss.

Category: Melody

Melody comes pre-programmed with four different settings for different hearing needs. Program 1 amplifies all frequencies from low pitch to high pitch. Program 2 amplifies just lower frequencies. Programs 3 provides mild amplification of high frequencies. Program 4 provides maximum amplification of high frequencies.

Category: Melody

Our Melody hearing device uses a standard size 13 hearing aid battery.

Low Battery Warning
When the battery voltage nears the end of life, the amplifier will detect this condition and provide a low battery warning signal. The first warnings begin when the average battery voltage falls below 1.05V. At this time, the amplifier emits three sets of double beeps every 10 minutes. When the average battery voltage falls lower than 0.95V, the amplifier issues six sets of double beeps, and then shuts down the audio output of the device.

Harmony

Category: Harmony

Yes, only using a smart phone can your program the device and set your volume levels. If you do not have a smartphone I recommend considering our Melody device.

Category: Harmony

No it does not. Instead we recommend holding your telephone receiver above your ear so that sounds are best captured by the Harmony microphone.

Category: Harmony

No the Harmony Bluetooth connection is strictly for the control of your Harmony devices using the Soundwear Smartphone app. You can not listen to music or telephone calls using the bluetooth connection.

Category: Harmony

Harmony is a self calibrating device that will programs itself to suit your needs based upon a hearing check included in the smartphone app.

Category: Harmony

It tales around 3 hours for the battery to fully charge and the battery will last for 16 to 20 hours depending upon usage. This means you will get a full day of use from each charge.

Category: Harmony

The battery is rated for over 1,000 charges. Under regular use this means it will last for over 3 years before it begins to diminish in power.

Categories: Harmony, Melody

We recommend that you change the domes every three months and the tubings every 6 months. If you do not clean your devices on a daily basis we recommend that you shorten these intervals.

Categories: General, Harmony, Melody

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it earlier to remove.

Category: Harmony

Harmony is not intended for people who have been diagnosed with a severe or profound hearing loss.

Category: Harmony

Check to make sure your devices are properly inserted in the charging station and that the charging station is plugged in. The green light on the charging station will indicate it has power. When properly inserted the blue indicator indicator light on each device will light up. When the device is fully charged the blue light will turn green. Under normal use this charge will last for approximately 16 hours of use. Heavy use of controls and high volumes may reduce this working time.

Category: Harmony

The best way to know for sure is to take Harmony for a 30 day test drive. Simply place your order. If you are not satisfied you can return them for a full refund. See full details of our 30‑Day Trial Period and Return Policy.