Frequently Asked Questions

Yes, our products are shipped from Toronto, Ontario.

Our Melody and Harmony BT devices include many of the same internal components as hearing aids from the large manufacturers including microphones, receivers, and processing chips, however they are best described as highly sophisticated personal sound amplifiers.

To ensure that you are satisfied with our Melody and Harmony BT products, we offer a 30-Day Trial Period and if you are not satisfied for any reason you can simply return your purchase for a full refund.

While our devices are easily programmable by the user, it is always a good idea to have your hearing tested by a certified audiologist if you have concerns about your hearing ability.

No we do not. We will provide you with all the information that you need to submit your claim to your insurance provide to receive pre-approval and/or reimbursement.

Our Melody devices are pre-programmed with four different frequency amplification programs.  Clients select the program that best meets their needs in different situations and can adjust the volume to suit their preferences.  Our Harmony BT is a self-calibrating device that will program itself based upon the results of a hearing check included in the smartphone app. Harmony also allows the user to set the volume to their personal preferences.

We collect your height and ender information when you place your order. This allows us to select the proper length tube and domes size to fit 80% of our clients. We also provide the supplies and instructions for you to change tubes and domes if you need to make adjustments to suit your ear size. It is really quite simple.

Our Harmony devices have rechargeable batteries so there is never a need to change batteries. Our Melody devices use standard hearing aid batteries. With a little practice and using the tools provided most people are able to change batteries as needed with little trouble.

We normally ship all orders from our Toronto office within 48 hours of receiving your order. Shipping times can vary from a few days for locations in Southern Ontario to a week for most parts of the country. Delivery to very remote locations or during busy season can take up 10 days. You will receive an e-mail when your order has been shipped and will be able to track your delivery on the Canada Post website.

It is a good habit to clean your devices every morning using the tools provided. Cleaning your devices in the morning allows any earwax on the device to dry out, making it earlier to remove.

We recommend leaving your devices in the dehumidifier over night at least two times per week. You should also place your devices into the jar over night any time your devices are exposed to moisture.

No, all of our products are delivered by Canada Post courier service. Our support is provided by telephone, e-mail or video conferences.

This noise is called feedback and is caused by sounds that leave you ear and are picked up by the microphone on your device. Here are the things you should check if your device is causing a whistling noise. 1. Make sure your dome provides a tight fit with your ear, sealing your ear canal. 2. Check your ears for wax 3. Reduce the volume slightly on your device to see if the feedback stops 4. Change the tubing and dome. A cracked tubing or dome may allow sound to escape 5. Ensure your device is fully inserted into your ear canal. Sometimes chewing or talking or removing a hat or mask can cause the device to become dislodged 6. If none of these items eliminates the whistling sound contact Online Hearing Canada.

We accept Visa, Mastercard, Debit payment and Paypal. We can also accept payment by cheque, however orders paid by cheque will only be shipped after the cheque has cleared our bank account. This can take up to 7 days.

We offer unlimited telephone support and can often resolve any problems clients experience with a telephone appointment. If the devices still don’t meet your expectations you may return them for a full refund. See full details of our 30‑Day Trial Period and Return Policy.

Our products are assembled in China using key components like microphones, receivers and processing chips manufactured by Canadian and American companies.

All of our products offer a similar level of maximum amplification.

We preselect the tubing and dome size most likely to fit you based upon this information. By using your height and gender, we are able to select the proper combination of tubing and dome size to suit over 80% of our clients. If the size we select is not a proper fit, the user may use one of the size tubings and domes provided to obtain their best physical fit.

We provide a dehumidifier to make sure your devices last as long as possible. Our products are small electronic devices that are exposed daily to moisture through perspiration, humidity in the air, rain and snow. Like any electronic device moisture can cause damage to our devices. Regular use of the dehumidifier reduces the risk of damage that this moisture can cause to your instruments.

One of the accepted treatments for tinnitus is the use of amplification to reduce the awareness of buzzing or whistling sounds. As a result, any of our devices could help your tinnitus.

Our devices are not registered with the province, WSIB or DVA and as a result do not qualify for those funding programs.

Every insurance plan is unique so it is impossible to answer that question. In our experience some plans will cover our devices. Other will not. We are happy to provide you with an invoice that you can send to your insurance company for pre-approval.

Our devices are not registered with the province, WSIB or DVA and as a result do not qualify for those funding programs.